Exams
Subjects
Classes
Home
Electronics and hardware
List of top Electronics and hardware Questions on IT Service Management
Write areas where ITIL plays an effective role.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Define Root Cause Analysis.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
ITIL core publications include a set of five manuals which are:
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Read the statements and choose the correct option:
(I) ITIL V2 has 10 processes and 2 functions.
(II) ITIL V2 emphasizes on service design and service strategy.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Problem management recommends three phases to follow. Choose the correct phases.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
ITIL is a framework providing best practice guidelines on all aspects of end-to-end service management. (True/False)
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Which of the following deals with stakeholders in almost every process and throughout the ITSM organization?
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Write the differences between internal and external customer.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Write in brief about Reactive management.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Find out the most common benefit of ITSM.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Read the statements and choose the correct option:
(I) ITIL V2 focused on product, processes and people.
(II) ITIL V3 focused on product, processes, people and partner.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Find out from the following, the area where ITIL does not play an effective role.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Which of the following is the investigation technique that helps discover the root cause of a problem?
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
_________ teams oversee all kinds of workspace technology, ranging from laptops, to servers, to business critical software applications.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Temporary solutions that restore services and ensure business continuity are called _________.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management