Question

Which of the following is the investigation technique that helps discover the root cause of a problem?

• A. Known Error
• B. Known Error Database
• C. Root Cause Analysis
• D. Workaround

Hint:

Use Root Cause Analysis to solve problems permanently by addressing their underlying causes.

Answer 1

The Correct Option is C

Root Cause Analysis (RCA) is a method for systematically finding the underlying reason for an issue or event. Identifying the root cause allows for the implementation of measures to stop it from happening again. Definitions of related terms:

• Known Error is a problem where the root cause and a temporary fix are documented.
• Known Error Database is a collection of documented errors and their resolutions.
• Workaround is a temporary measure to lessen the impact of a problem.