Question

Read the statements and choose the correct option:
(I) ITIL V2 has 10 processes and 2 functions.
(II) ITIL V2 emphasizes on service design and service strategy.

• A. Both (I) and (II) are correct
• B. Both (I) and (II) are incorrect
• C. Only (I) is correct
• D. Only (II) is correct

Hint:

According to standard school curriculum comparison matrices:

• ITIL V2: Emphasizes service design and service strategy, with 10 processes and 2 functions.
• ITIL V3: Spreads equal attention across all processes, with 26 processes and 4 functions in a lifecycle-based approach.

Answer 1

The Correct Option is A