Question

Read the statements and choose the correct option:
(I) ITIL V2 focused on product, processes and people.
(II) ITIL V3 focused on product, processes, people and partner.

• A. Only (I) is correct
• B. Only (II) is correct
• C. Both (I) and (II) are correct
• D. Both (I) and (II) are incorrect

Hint:

Remember that ITIL V3 broadened the scope by including partners to enhance collaboration and service delivery.

Answer 1

The Correct Option is C

Statement (I) is valid; ITIL V2 prioritized enhancing IT service management through its focus on products, processes, and people.
Statement (II) is also valid; ITIL V3 broadened this scope by integrating partners as a crucial element alongside products, processes, and people, thereby improving the management of the service lifecycle and integration.
Consequently, both statements precisely reflect the core objectives of their respective ITIL versions.