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Find out the most common benefit of ITSM.
Find out the most common benefit of ITSM.
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ITSM bridges IT and business by aligning IT services with business priorities for better outcomes.
Updated On: Jan 14, 2026
- Aligning IT teams with business priorities tracked through success metrics
- Less cross-department collaboration
- Procure business orders
- Isolate IT teams and development teams
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The Correct Option is A
Solution and Explanation
IT Service Management (ITSM) focuses on synchronizing IT services with business requirements and priorities. A key benefit of ITSM is fostering alignment between IT teams and business objectives, with progress measured by key performance indicators and service level agreements (SLAs). The alternative options are invalid as:
- (B) Reduced inter-departmental cooperation is contrary to ITSM's collaborative nature.
- (C) Acquiring business orders is a business operational task, not a direct ITSM outcome.
- (D) Segregating IT teams conflicts with ITSM's objective of integration and synergy.
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