List of top Electronics and hardware Questions on IT Service Management asked in CBSE CLASS XII

Write areas where ITIL plays an effective role.

Define Root Cause Analysis.

ITIL core publications include a set of five manuals which are:

Read the statements and choose the correct option:
(I) ITIL V2 has 10 processes and 2 functions.
(II) ITIL V2 emphasizes on service design and service strategy.

Problem management recommends three phases to follow. Choose the correct phases.

ITIL is a framework providing best practice guidelines on all aspects of end-to-end service management. (True/False)

Which of the following deals with stakeholders in almost every process and throughout the ITSM organization?

Write the differences between internal and external customer.

Write in brief about Reactive management.

Find out the most common benefit of ITSM.

Read the statements and choose the correct option:
(I) ITIL V2 focused on product, processes and people.
(II) ITIL V3 focused on product, processes, people and partner.

Find out from the following, the area where ITIL does not play an effective role.

Which of the following is the investigation technique that helps discover the root cause of a problem?

_________ teams oversee all kinds of workspace technology, ranging from laptops, to servers, to business critical software applications.

Temporary solutions that restore services and ensure business continuity are called _________.