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CBSE CLASS XII
Electronics and hardware
List of top Electronics and hardware Questions on IT Service Management asked in CBSE CLASS XII
Write areas where ITIL plays an effective role.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Define Root Cause Analysis.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
ITIL core publications include a set of five manuals which are:
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Read the statements and choose the correct option:
(I) ITIL V2 has 10 processes and 2 functions.
(II) ITIL V2 emphasizes on service design and service strategy.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Problem management recommends three phases to follow. Choose the correct phases.
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
ITIL is a framework providing best practice guidelines on all aspects of end-to-end service management. (True/False)
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Which of the following deals with stakeholders in almost every process and throughout the ITSM organization?
CBSE Class XII - 2026
CBSE Class XII
Electronics and hardware
IT Service Management
Write the differences between internal and external customer.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Write in brief about Reactive management.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Find out the most common benefit of ITSM.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Read the statements and choose the correct option:
(I) ITIL V2 focused on product, processes and people.
(II) ITIL V3 focused on product, processes, people and partner.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Find out from the following, the area where ITIL does not play an effective role.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Which of the following is the investigation technique that helps discover the root cause of a problem?
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
_________ teams oversee all kinds of workspace technology, ranging from laptops, to servers, to business critical software applications.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management
Temporary solutions that restore services and ensure business continuity are called _________.
CBSE Class XII - 2025
CBSE Class XII
Electronics and hardware
IT Service Management