Phase 1: Define Prabhu's distinct value.
Prabhu is favored by clients due to his consistent timeliness and dependability.
Phase 2: Assess client viewpoint.
Loyal patrons prioritize dependability and trust over price. Prabhu's financial difficulties are of little direct concern to clients; however, the caliber of his services is paramount.
Phase 3: Examine alternatives.
- Alternative 1: Broad price adjustments may not validate a targeted fare increase.
- Alternative 2: Highlighting punctuality and reliability fosters client assurance in his service.
- Alternative 3: Clients are unlikely to sympathize with personal financial difficulties.
- Alternative 4: Repair services have no bearing on taxi fares.
- Alternative 5: Serving high-ranking officials is unrelated to fare adjustments.
Conclusion: (2)
Step 1: Identify the issue.
A decline in private bookings suggests Prabhu's increased prices are deterring families and individual clients.
Step 2: Evaluate customer behavior.
Individual customers prioritize cost. Implementing personal trip discounts can attract this demographic while maintaining current pricing for other groups.
Step 3: Assess options.
- Option 1: Reverting prices could indicate strategic instability.
- Option 2: Discounts can be targeted at individual customers to counter the booking drop.
- Option 3: Maintaining current charges will not resolve the revenue shortfall.
- Option 4: A premium for female travelers might alienate a dedicated customer base.
- Option 5: Steel plant trips are stable and likely require no price modification.
Final Answer: (2)
Step 1: Competitive Analysis.
Manoj's pricing is lower but may impact service quality and sustainability. Prabhu needs to establish his services as reliable and viable long-term.
Step 2: Evaluate Prabhu's Strategic Responses.
Challenging Manoj's unsustainable pricing strategy enables Prabhu to present a logical and professional appeal to Saroj.
Step 3: Option Assessment.
- Option 1: Emphasizing Manoj’s unsustainable pricing effectively addresses Saroj’s business considerations.
- Option 2: Proposing discussions might suggest indecisiveness.
- Option 3: Engaging other customers is not directly pertinent.
- Option 4: Replicating prices diminishes Prabhu’s service value.
- Option 5: Personal attacks on Manoj could damage Prabhu’s professional image.
Final Answer: (1)
Ned Flanders and Homer Simpson Partners Limited is a law rm, known for its unwavering commitment to client satisfaction. They treat the clients as family members who have grown along with the rm. Further, they are highly regarded in the industry, consulted by the country’s top organizations. Among the founders, Homer Simpson is amboyant, while Ned Flanders is serious. Together, they bring a dynamic balance to the team.
The organization believes in a strong socialization ritual that bonds the new lawyers (newcomers) with the existing members. Also, the socialization ritual ensures that newcomers fully understand the nature of their work and integrate seamlessly into the company’s culture. During their rst week, newcomers are overloaded with a barrage of artificial tasks, unexpected client calls, and a challenging meeting with the founders. This results in newcomers getting overwhelmed, and doubting their decision to join the rm, only for the founders to meet them and reveal that this is one big prank and a way to welcome them to the organization. This socialization ritual has served them well for the past two decades. However, not all the newcomers appreciate the utility of this ritual.
One of the lawyers, Ms. Lisa Simpleton, who joined in 2023 and went through the same socialization ritual, found it unwelcoming. She believes that other newcomers might also share the same opinion. Lisa thinks that the current generation, especially post-COVID, needs more friendly welcome, and the rm must put an end to this ritual.
Mr. Zubin Mistry is the owner and the chief editor of the newspaper The Pluralist, renowned for its high reporting standards and outstanding writing quality. The Pluralist’s authentic reporting distinguishes it from other newspapers that sensationalize news. They are responsible employers, known to be highly supportive towards their employees. Its news editing team is led by Ms. Ramya Kattabomman, a respected veteran in the newspaper reporting industry, wellknown for her stringent adherence to the ethical standards of newspaper reporting.
Mr. Aditya Swaroop Verma, an award-winning senior journalist, has brought in an exposé into the activities of a mining company, operating in an ecologically vulnerable area. In his hardhitting reporting style, he has presented interviews with tens of people, delineating how the mining company has used illegal means to start mining in that area. These mining activities may lead to the destruction of the local ecological balance. However, Aditya Swaroop is unable to obtain an interview with the management of the mining company.
Aditya Swaroop’s investigative report article offers signi cant revelations about the alleged illegal activities of the mining company which were hardly covered in the media otherwise. Nevertheless, his sources have requested for complete anonymity