Question:medium

The number of complaints with the Banking Ombudsman registered during 2018 increased by:

Updated On: Jul 15, 2026
  • 10%
  • 15%
  • 20%
  • 25%
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The Correct Option is D

Approach Solution - 1

This question checks awareness of banking-sector statistics reported for 2018, specifically the rise in Banking Ombudsman complaints. Going through the options:

  1. 10%: Too small a rise compared to what was actually reported for the year.
  2. 15%: Still below the actual reported increase.
  3. 20%: Closer, but not the precise figure that was published.
  4. 25%: This is the increase that was reported for complaints registered during 2018, making it the accurate figure.

The reported statistic points clearly to a 25% rise rather than any of the smaller figures.

The correct answer is 25%.

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Approach Solution -2

When a statistic is described as a "sharp increase" in banking-sector reporting, it is usually a round, headline-friendly figure rather than an odd number, so it helps to think in terms of which round figure among the choices would actually be newsworthy enough to be quoted widely.

  1. 10%: A one-tenth increase is too unremarkable to be the figure that made headlines about Banking Ombudsman complaints in 2018.
  2. 15%: This, too, is a modest enough change that it would not typically be singled out as a notable jump in official reporting.
  3. 20%: A one-fifth rise is more substantial, but still not the figure most commonly cited for this particular reporting period.
  4. 25%: A rise of a full quarter is large enough to be the kind of round, attention-grabbing figure that gets repeated in reports on rising consumer grievances, matching what was actually recorded for the complaints registered in 2018.

Among the four, only the quarter-scale rise of 25% fits the scale of increase that was actually reported for that year.

Therefore, the correct answer is 25%.

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