State any four functions performed by consumer organizations and non-governmental organizations for protecting and promoting the interest of consumers.

Question

Rishabh purchased a car for ₹ 8,00,000. He insured the car on the same day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan while he was on vacation with his family. He promptly filed a First Information Report (FIR), informed the insurer and submitted all the required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging he had failed to take due care and had parked the car in an unsafe manner. Determined to challenge this, Rishabh wrote multiple letters to the insurance company, but the insurance company refused to pay the compensation.
Rishabh filed a case with District Commission. The District Commission was satisfied with the genuineness of the complaint and ordered the insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by Rishabh.

Answer 1

Activities of Consumer Organizations and NGOs:

Informing consumers of their rights
Distributing consumer awareness publications
Performing product evaluations
Providing legal support against unfair practices

State any four functions performed by consumer organizations and non-governmental organizations for protecting and promoting the interest of consumers.

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Solution and Explanation

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