Payal was working in a Multinational Company. Her father gifted her a smartphone worth 40,500 on her birthday. The mobile phone was purchased by her father from his friend’s shop. After a few months, the mobile phone started creating problems. Payal tried to contact the manufacturer many times, but he did not respond. Ultimately, Payal decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:

Question

Rishabh purchased a car for ₹ 8,00,000. He insured the car on the same day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan while he was on vacation with his family. He promptly filed a First Information Report (FIR), informed the insurer and submitted all the required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging he had failed to take due care and had parked the car in an unsafe manner. Determined to challenge this, Rishabh wrote multiple letters to the insurance company, but the insurance company refused to pay the compensation.
Rishabh filed a case with District Commission. The District Commission was satisfied with the genuineness of the complaint and ordered the insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by Rishabh.

Answer 1

For complaints filed under the Consumer Protection Act, the appropriate forum is determined by the value of the goods and the compensation sought. Given that the phone's value is 40,500, Payal is eligible to file her case with the District Forum/Commission, as this body adjudicates matters involving compensation claims up to 50,00,000.

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The Correct Option is A

Solution and Explanation

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