Lyka Ltd. launched its new range of herbal shampoos at the beginning of the year. As per legal framework, Lyka Ltd. provided the name and address of the manufacturer, the weight, manufacturing date, expiry date, maximum retail price, etc., on the package and label of the herbal shampoo. The consumer right highlighted above is:

Question

Rishabh purchased a car for ₹ 8,00,000. He insured the car on the same day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan while he was on vacation with his family. He promptly filed a First Information Report (FIR), informed the insurer and submitted all the required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging he had failed to take due care and had parked the car in an unsafe manner. Determined to challenge this, Rishabh wrote multiple letters to the insurance company, but the insurance company refused to pay the compensation.
Rishabh filed a case with District Commission. The District Commission was satisfied with the genuineness of the complaint and ordered the insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by Rishabh.

Answer 1

Right to be informed: This right mandates that consumers receive comprehensive and precise details regarding the products they intend to purchase. Lyka Ltd. complied with legal requirements by furnishing information including the manufacturer's name and address, product weight, production and expiration dates, and the maximum retail price. This enables consumers to make well-informed purchasing decisions. The provision of such details cultivates trust and transparency between the producer and the consumer.

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The Correct Option is B

Solution and Explanation

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