Meera purchased a mixer-grinder of a reputed brand from a well-known electronic store for ` 5,000. Within ten days, the mixer-grinder stopped working. Meera visited the shop for repair or replacement showing the cash memo and the warranty card, but the shopkeeper refused to help her. Though the product cost only ` 5,000, she filed a complaint at the District Consumer Disputes Redressal Forum. The Forum ordered the store to replace the product within 30 days. They also awarded ` 1,000 as compensation for mental harassment and ` 800 towards legal costs. State two responsibilities fulfilled by Meera and two reliefs which Meera got through the Consumer Redressal Forum.

Question

Niyati is working as a teacher in a school in Mansarovar Garden. She always tells the children at the school not to pollute the environment and not to throw wrappers of chips and chocolates here and there. She always carries a bag with her to collect the wrappers and put them in the dustbin. By doing this, which responsibility of a consumer is she discharging?

Answer 1

Step 1: Recall the framework of consumer responsibilities and reliefs.
The Consumer Protection Act empowers consumers and also expects them to act responsibly. When they do, consumer forums can grant specific legal reliefs against defaulting sellers.
Step 2: State Responsibility 1 fulfilled by Meera.
Meera collected and kept the cash memo and the warranty card at the time of purchase. This is a key consumer responsibility - always demanding and preserving proof of purchase, because these documents are essential when filing a complaint or claiming warranty service.
Step 3: State Responsibility 2 fulfilled by Meera.
Meera proactively asserted her rights by filing a formal complaint in the District Consumer Disputes Redressal Forum when the shopkeeper refused to help. A responsible consumer does not accept exploitation silently; they use the legal mechanisms available to them to seek justice.
Step 4: State Relief 1 granted to Meera.
The Forum ordered the store to replace the defective mixer-grinder with a new, defect-free product within 30 days. This is a standard relief available under the Consumer Protection Act - replacement of goods with defects.
Step 5: State Relief 2 granted to Meera.
The Forum also awarded monetary compensation: Rs. 1,000 for the mental harassment caused, and Rs. 800 toward the legal costs she incurred. This demonstrates the forum's power to award adequate costs to the aggrieved party as a relief.
Step 6: Conclude.
Meera fulfilled two responsibilities (preserving cash memo/warranty; asserting her rights via complaint) and received two reliefs (product replacement; compensation for mental harassment and legal costs).
\[ \boxed{ \text{Responsibilities: Kept proof of purchase; Filed complaint. Reliefs: Replacement; Compensation of Rs. 1,800} } \]

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Correct Answer: 4

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