Lyka Ltd. launched its new range of herbal shampoos at the beginning of the year. As per legal framework, Lyka Ltd. provided the name and address of the manufacturer, the weight, manufacturing date, expiry date, maximum retail price etc. on the package and label of the herbal shampoo.
The consumer right highlighted above is :

Question

Rishabh purchased a car for ₹ 8,00,000. He insured the car on the same day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan while he was on vacation with his family. He promptly filed a First Information Report (FIR), informed the insurer and submitted all the required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging he had failed to take due care and had parked the car in an unsafe manner. Determined to challenge this, Rishabh wrote multiple letters to the insurance company, but the insurance company refused to pay the compensation.
Rishabh filed a case with District Commission. The District Commission was satisfied with the genuineness of the complaint and ordered the insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by Rishabh.

Answer 1

The "Right to be informed" mandates that consumers receive all essential product details, including price, quantity, ingredients, manufacture and expiry dates, and usage instructions.
Lyka Ltd. fulfills this by displaying crucial product information on its labels, enabling consumers to make educated choices.
The core principle is not choice, education, or safety per se, but rather the transparent revelation of accurate and comprehensive product data.
Final Answer: (B) Right to be informed

Show Hint

The Correct Option is B

Solution and Explanation

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