A consumer registers a complaint with the company’s grievance cell. Which consumer right is being exercised by the consumer?

Question

Rishabh purchased a car for ₹ 8,00,000. He insured the car on the same day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan while he was on vacation with his family. He promptly filed a First Information Report (FIR), informed the insurer and submitted all the required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging he had failed to take due care and had parked the car in an unsafe manner. Determined to challenge this, Rishabh wrote multiple letters to the insurance company, but the insurance company refused to pay the compensation.
Rishabh filed a case with District Commission. The District Commission was satisfied with the genuineness of the complaint and ordered the insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by Rishabh.

Answer 1

The Right to be Heard empowers consumers to present their objections and dissatisfaction through designated channels. Here, the consumer is utilizing this right by submitting a formal complaint to the organization's dispute resolution department. This process guarantees that consumer issues receive prompt and effective resolution, fostering open communication and responsibility in commercial operations.

A consumer registers a complaint with the company’s grievance cell. Which consumer right is being exercised by the consumer?

The Correct Option is A

Solution and Explanation

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