A consumer registers a complaint with the company’s grievance cell. Which consumer right is being exercised by the consumer?

Question

Niyati is working as a teacher in a school in Mansarovar Garden. She always tells the children at the school not to pollute the environment and not to throw wrappers of chips and chocolates here and there. She always carries a bag with her to collect the wrappers and put them in the dustbin. By doing this, which responsibility of a consumer is she discharging?

Answer 1

The Right to be Heard empowers consumers to present their objections and dissatisfaction through designated channels. Here, the consumer is utilizing this right by submitting a formal complaint to the organization's dispute resolution department. This process guarantees that consumer issues receive prompt and effective resolution, fostering open communication and responsibility in commercial operations.

A consumer registers a complaint with the company’s grievance cell. Which consumer right is being exercised by the consumer?

The Correct Option is A

Solution and Explanation

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