Question

Which is the correct statement related to keeping a caller on hold?

• A. Inform the guest, “I'll be right back” and hang up.
• B. Ask the guest to call after some time.
• C. Seek the guest's permission before putting him on hold.
• D. Put the guest on hold immediately to save time.
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Hint:

Never leave a guest on hold for more than 30 to 45 seconds without checking back to provide an update and ask if they wish to continue waiting.

Answer 1

The Correct Option is C