List of top Front Office Operations Questions asked in CBSE CLASS XII

Write any three prominent activities in which the Front Office staff is involved.
What are the risks and disadvantages of Overbooking?
What is the difference between a meek customer and an aggressive customer?
Write the procedure to be followed in group check-in.
Why is an effective key control system essential for hotel security?
Explain the role of surveillance cameras in hotels.
“Every complaining guest is an opportunity to improve service.” Justify the statement.
Mention any two channels for booking a guest room in a hotel.
Write names of any two operating and non-revenue producing departments of a hotel.
List some ways by which we can reduce the amount of waste generated.
Why is attentive posture and smiling face important for Front Office personnel?
Define 'Green Hotels'.
What do you understand by “International Hotel Chains”?
What do you understand by organisational skills? Which organisational skills help an entrepreneur to become successful?
What is a 'Card Key'?
Write one sentence of each type - Statement, Question, Exclamatory, Order.
List the importance of positive thinking in life.
Write the steps to protect a spreadsheet with a password.
Which of the following does not come under types of complainer?
The feeling of a safe and secure environment makes the guest feel:
Under which type of reservation does the guest pay in advance for room booking?
Which department is considered a revenue earning department in a hotel?
Rai Bahadur Mohan Singh Oberoi was the Founder and Chairman of:
Who is a complainant?
Until what time must a guest room be held under a non-guaranteed reservation?