Comprehension

Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams whereas the label on the chips packet mentioned the weight of the packet as 100 grams. She approached the manufacturer and complained about it. The manufacturer offered her a gift hamper and requested her not to disclose this to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency. 

Question: 1

State two responsibilities discharged by Nishi, as a consumer, in the above case.

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Consumers should stay informed, verify product details, and never hesitate to approach redressal forums if their rights are violated.
Updated On: Jan 13, 2026
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Solution and Explanation

Nishi's Actions:
1. Awareness of Issue: Nishi noted the product's weight disparity between the label and actual content. She was aware of her consumer rights.
2. Pursuit of Resolution: Rejecting the offered gift hamper, Nishi escalated the matter to a consumer redressal agency, seeking appropriate recourse.
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Question: 2

State any two reliefs which can be granted to Nishi, if the consumer court is satisfied with the genuineness of the complaint.

Updated On: Jan 13, 2026
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Solution and Explanation

Available Remedies:
1. Product Replacement: The consumer court can order the manufacturer to substitute an underweight product with one that meets specifications.
2. Damages for Harm: If the faulty product caused any trouble or detriment, the court may award Nishi appropriate compensation.
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