Question

Ms. Y purchased a geyser, which burst when she switched it on. Which consumer right of hers is violated in this case?

• A. Right to be informed
• B. Right to choose
• C. Right to safety
• D. Right to be heard

Answer 1

The Correct Option is C

Ms. Y experienced a geyser malfunction upon activation, directly implicating consumer rights within Home Science, specifically consumer protection and safety. Evaluating the provided options:

• Right to be informed: Pertains to receiving accurate product information; this is not the central issue.
• Right to choose: Concerns product selection diversity, which is irrelevant here.
• Right to safety: Ensures protection from hazardous products that could cause harm. This is paramount for products with inherent risks like geysers, especially when they fail and cause injury.
• Right to be heard: Enables consumers to voice grievances but does not prevent initial incidents.

Based on the situation, the Right to safety was violated due to the geyser's dangerous malfunction. This right safeguards consumers from hazardous products and underscores the manufacturer's obligation to supply safe, rigorously tested items.