Question

A manufacturing firm notices an increase in product defects. To fix the issue using the control process, which of the following sequences must they follow?

• A. B, D, E, A, C
• B. D, B, E, A, C
• C. B, D, A, E, C
• D. D, A, B, E, C

Hint:

Remember OSCAC — Observe, Set standard, Compare, Analyze, Correct — to fix quality issues effectively.

Answer 1

The Correct Option is B

To mitigate the rise in product defects through the control process, the manufacturing firm must adhere to the management control process's prescribed step sequence. The correct order is:

1. D: Establish Standards - Set performance benchmarks and quality standards to identify product variances or defects.
2. B: Measure Actual Performance - Gather data to quantify current performance against established benchmarks.
3. E: Compare Performance with Standards - Evaluate the collected data to ascertain discrepancies between actual and expected performance.
4. A: Take Corrective Action - Implement necessary interventions to resolve any identified deviations.
5. C: Review and Strategize - Conduct a final review of the process and refine strategies to avert future defects.

The required sequence is: D, B, E, A, C.