List of top Front Office Operations Questions on Hotel Operations asked in CBSE CLASS XII

Write the procedure to be followed in group check-in.
What are the risks and disadvantages of Overbooking?
Explain the role of surveillance cameras in hotels.
What do you understand by “International Hotel Chains”?
Accidents may occur in operations due to:
Who should be informed first when the death of an in-house guest is reported?
Which key helps to open all guest room doors?
_____ department is accountable for the cleanliness standards of the hotel.
Who is responsible for establishing plans related to fire safety systems?
Enlist any five examples of guest complaints that arise due to mechanical reasons.
How is Grand Master Key different from Master Key?
What should be done in the case of death of an In-house guest in the hotel?
What is the significance of reservation to the guest?
What is the difference between CRS and GDS?
Give an example of a minor revenue-producing service of a hotel.
What qualities must a telephone operator possess?
Which key opens the lock of an individual guest room?
Select the department that directly generates revenue in a hotel organization.
............. helps to prevent a fire in a guest room.
Which of the following is a major revenue-producing department in a hotel?
Who heads the Bell Desk?
Who holds the master key for the hotel’s safe deposit locker?
Which of these does not fall under the Food and Beverage Department?
Reservation section in hotels is responsible for handling:
Security department in the hotel is responsible for: