Question:medium

............. should be maintained to know the history of the client.

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Tip: Well-kept records help maintain consistency and improve customer satisfaction.
Updated On: Jan 14, 2026
  • Record book
  • Stock register
  • Appointment book
  • Indent book
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The Correct Option is A

Solution and Explanation

A client record book is essential for documenting past visits, preferences, services utilized, and specific needs.
Accurate client records facilitate personalized service delivery and uphold superior customer care standards.
Conversely, a stock register monitors inventory levels, not client historical data.
An appointment book is solely for scheduling client visits; it does not retain detailed history.
An indent book serves the purpose of ordering stock and supplies.
Therefore, to access a client's history, a record book is indispensable.
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