Naman and Vineet were childhood friends and both were working in 'Sunshine Crockery.' Naman was working as the Chief Executive Officer while Vineet was the Production Manager. They would generally discuss company related issues over lunch-time or while travelling together. The company had recently received an order for supply of 5,000 dinner sets from Shaurya Hotel. It was an unexpected order and would increase the revenue of the company. This order was communicated by Naman to Vineet over intercom. Vineet executed the order within the given time period. For this, he was appreciated by Naman. The type of communication used by Naman to communicate the order to Vineet was:
Show Hint
- Formal Communication
- Informal Communication
- Online Communication
- Visual Communication
The Correct Option is A
Solution and Explanation
The communication regarding the order was categorized as Formal due to the following reasons:
1. Channel Characteristics: The communication utilized the Intercom, an official workplace system, and adhered to the organizational hierarchy (CEO to Manager).
2. Content Nature: The information conveyed was business-critical, pertaining to a large order and impacting revenue.
3. Context Indicators: Despite a personal relationship existing, the official channel was employed, and the task execution necessitated a formal record.
Clarifications: - (B) Informal communication would typically employ personal channels like text messages or casual conversation.
- (C) Online is too broad a category, as Intercom is not inherently internet-based.
- (D) Visual communication was not applicable as no diagrams or charts were utilized.
Final Answer: (A) Formal Communication
