Question

Meera purchased a mixer-grinder of a reputed brand from a well-known electronic store for ` 5,000... State two responsibilities fulfilled by Meera and two reliefs which Meera got through Consumer Redressal Forum.

Hint:

Under the Consumer Protection Act, the District Forum can handle cases where the value of goods or services paid does not exceed ` 50 Lakhs (as per updated guidelines). Since Meera’s claim was for ` 5,000, filing the case at the District level was the correct legal procedure.

Answer 1

Step 1: Identify the concept.
This case checks whether Meera, a genuine buyer, acted like a responsible consumer, and what reliefs she was entitled to once she approached the Redressal Forum with a valid complaint.
Step 2: Meera's responsibilities.
Meera fulfilled her duty as a consumer by asking for and safely keeping the cash memo and warranty card at the time of purchase, and by filing her complaint through the proper legal channel, the Consumer Redressal Forum, instead of ignoring the defect.
Step 3: Reliefs Meera received.
Because she had proof and approached the right forum, Meera could get reliefs such as replacement of the defective mixer-grinder or a refund of the price she paid, along with compensation for the loss or inconvenience caused by the defective product.
Step 4: Final answer.
Two responsibilities Meera fulfilled were keeping the cash memo and warranty card as proof of purchase, and approaching the Consumer Redressal Forum for her grievance. Two reliefs she received were replacement of the defective mixer-grinder or refund of the amount paid, and compensation for the loss suffered.