Question

Match List-I with List-II:

Choose the correct option from the following:

• A. i–3, ii–4, iii–1, iv–2
• B. i–4, ii–3, iii–2, iv–1
• C. i–2, ii–4, iii–1, iv–3
• D. i–2, ii–1, iii–4, iv–3

Hint:

The guest cycle includes four main stages: Pre-arrival, Arrival, Occupancy, and Departure. Each stage involves specific hotel operations such as reservations, check-in, guest services, and check-out.

Answer 1

The Correct Option is A

Step 1: Understanding the Concept: The guest cycle in hospitality management maps the standard journey of a hotel guest from inquiry to departure.
Step 2: Detailed Explanation: Let us match each stage to its primary activity:
- Pre-arrival (ii) involves tasks before the guest reaches the hotel, such as inquiry, reservations, and 'Quoting rates for the guests' (4). So, ii - 4.
- Arrival (i) is when the guest physically reaches the hotel, characterized by the 'Check-in' process (3). So, i - 3.
- Occupancy (iv) is the duration of the stay, where the hotel focuses on the 'Coordination of guest services' (2) to ensure a comfortable visit. So, iv - 2.
- Departure (iii) is the end of the stay, marked by settlement of accounts and 'Check-out' (1). So, iii - 1.
Combining these gives: i - 3, ii - 4, iii - 1, iv - 2.
Step 3: Final Answer: This exact match corresponds to Option (A).