Step 1: Understanding the Concept:
Gelatin is a hygroscopic material. The mechanical properties of hard gelatin capsules are highly dependent on their moisture content, which is normally between 13% and 16%.
Step 2: Detailed Explanation:
1. Low Humidity (<20% RH): When capsules are stored in very dry environments, the gelatin loses its chemically bound water to the atmosphere.
2. Brittleness: As moisture content drops below 10%, the gelatin loses its elasticity. The capsule shell becomes extremely brittle and can shatter or crack even with light handling or during the filling process.
3. High Humidity: Conversely, at high RH (>60%), capsules absorb moisture, become soft, sticky, and lose their shape.
Step 3: Final Answer:
Low relative humidity causes the loss of critical moisture from the capsule shell, leading directly to brittleness and cracking.