Question

According to Dun and Bradstreet which one of the following is the largest employer among Indian ITeS and BPO companies?

• A. Genpact
• B. Accenture Services
• C. Wipro BPO
• D. IBM Daksh

Hint:

This company started as GE's own captive back-office unit before spinning off independently, giving it a head start in headcount over its BPO rivals.

Answer 1

The Correct Option is A

This question tests recall of a specific industry ranking from a Dun and Bradstreet report on India's BPO sector around 2006 to 2007, so it helps to think about each company's background and scale.

1. Genpact: Correct. Originally GE's in-house outsourcing arm (GE Capital International Services) before becoming independent, Genpact had grown into the largest headcount among Indian BPO and ITeS firms by this period, covering services like finance and accounting outsourcing at massive scale.
2. Accenture Services: A large global consulting and outsourcing firm with a sizeable India workforce, but its BPO headcount in India was smaller than Genpact's at the time of this ranking.
3. Wipro BPO: An established Indian BPO arm under the Wipro group, employing many people, but again not enough to top the Dun and Bradstreet list.
4. IBM Daksh: Formed when IBM took over the Indian BPO company Daksh eServices, this unit had a solid workforce but still ranked below Genpact in total employee count.

The distinguishing detail here is Genpact's origin story: because it started life as GE's captive back-office unit before spinning out, it had years of head start in scaling up its India operations before this survey was conducted, which explains why it topped the list.

Let's summarize:

• Genpact grew out of GE Capital International Services and became independent, building the largest India BPO headcount by the mid-2000s.
• Accenture Services, Wipro BPO, and IBM Daksh were all major players but ranked below Genpact in employee numbers.

So according to Dun and Bradstreet, the largest employer was Genpact, option (A).