Question

Abha had guests at home. She ordered vegetable biryani from ’Biryani House’. The biryani came in a beautiful packaging and Abha opened it with a lot of excitement. However, when she started serving biryani to the guests, she realized that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted ’Biryani House’ for the same. The manager at ’Biryani House’ apologized and immediately sent a vegetarian biryani along with a complimentary sweet dish. Identify and explain the two consumer rights discussed in the above case.

Hint:

Right to Information ensures that consumers are fully aware of what they are purchasing, including its quality, quantity, and nature.- Right to Redressal allows consumers to seek compensation or a solution for any grievances related to goods or services they have purchased.- These consumer rights help maintain trust between businesses and consumers, ensuring fair treatment.

Answer 1

Right to Information:

Explanation: This right ensures consumers are informed about a product's quality, quantity, potency, purity, standard, and price. Such knowledge empowers consumers to make informed decisions and guards against deceitful marketing and labeling. In Abha's situation, "Biryani House" did not clearly indicate on the packaging if the biryani was vegetarian or non-vegetarian, infringing upon Abha's entitlement to know the product's nature.

Right to be Heard:

Explanation: This right means consumers can voice their complaints and concerns to the seller or service provider, expecting fair and sufficient resolution. It also entails the right to seek remedies for complaints through appropriate avenues. Abha exercised this right by contacting "Biryani House" regarding the biryani mislabeling. The manager's apology, prompt delivery of a vegetarian biryani, and provision of a complimentary sweet dish confirm that "Biryani House" acknowledged and addressed Abha's complaint.