List of top Front Office Operations Questions on Front Office Operations asked in CBSE CLASS XII

Mention any two channels for booking a guest room in a hotel.
What is the difference between a meek customer and an aggressive customer?
Why is attentive posture and smiling face important for Front Office personnel?
What is a 'Card Key'?
List some ways by which we can reduce the amount of waste generated.
Define 'Green Hotels'.
Which department is considered a revenue earning department in a hotel?
Under which type of reservation does the guest pay in advance for room booking?
Which of the following process takes place at check-out?
“A guest complains about the air-conditioners not working.” Identify the type of complaint.
Which department is responsible for receiving and helping guests upon arrival?
Which of the following is not a quality of Front Office personnel?
Which section of the Front Office department handles guest room bookings?
Which of the following is a key role of Reservation section?
Which of the following is an example of Global Distribution System (GDS)?
Which function is performed by the bell desk?
Which section provides room keys to the guest on his arrival?
A practice in hotels to take more bookings than the total available rooms is called:
Which of the following is a verbal mode of reservation?
What do you understand by the term "Aggressive complainer"?
What is Amadeus?
Enlist the qualities required for a receptionist.
What are fire safety equipment?
What do you understand by SDGs?
How are entrepreneurial skills beneficial for a person?